Privacy Policy

1. Introduction

Thank you for visiting our website.

This policy governs the collection, storage and use of personal information collected by Plas Cilybebyll Manor House and Events Venue through our main website, via a telephone conversation or through our normal business activity of operating holiday cottage rental properties. It also describes your choices regarding this information.

We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998. Any reference in this policy to information or personal information is to “personal data” as defined under the General Data Protection Regulations.

2. Who we are

“We” or “us” means Plas Cilybebyll Manor House and Events Venue, Pontardawe, Swansea, SA8 3JQ. We operate a self-catering holiday manor along with an adjoining holiday cottage and events venue in central South Wales. Our main website is All references to “we” “our” “us” or “company within this policy or within any opt-in notices are deemed to refer to Plas Cilybebyll.

3. Data Controller

For your reference the data controller is: Plas Cilybebyll, Pontardawe, Swansea, SA8 3JQ. The data controller representative is Richard Bowen who can be contacted at [email protected]

4. Personal Information You Provide

We may collect and process the following data about you:

4.1 Individuals seeking to book accommodation.
If you are seeking to book one of our holiday properties, we will usually collect the minimum information required to fulfil your needs. This typically includes your name, contact details, payment details, full name and nationality of other members of your party and any specific requirements that you may make to customise your holiday. We will also record transaction data, including details about payments to and from you. We use Payment Card Industry compliant third party payment services and we do not store your credit card information.

4.2 Individuals who join our mailing list.
If you sign up to join our mailing list we will collect your name and e-mail address, together with your consent to receive communications from us. From time to time we send a newsletter with details of our holiday accommodation, offers and tourist information. You may remove consent at any time by using the unsubscribe button on any of our e-mail communications.

4.3 Suppliers.
If you are, or work for, a supplier to Plas Cilybebyll Manor and Events Venue, then we will collect the minimum amount of business specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship.

5. Personal Information Created When You Use Our Services

With regard to visits to our site we may automatically collect the following information:

5.1 Website Analytics.
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected via Google Analytics, such as the number of visitors to the website in a given period, browser type and version, operating system and platform, but it is purely statistical and cannot be used to identify an individual user. Other details logged might include the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. The information we collect from analytics helps us understand what parts of our site are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better. Any data collected by Google Analytics is retained within our account. You can learn more about Google Analytics or opt out if you wish.

5.2 Holiday Property WiFi.
The free wireless network system in our holiday properties logs client computer MAC addresses (and the computer name if given in the DHCP lease file) and application usage. This helps us to track usage through our network in terms of aggregate bytes up and down so that we can understand how the network(s) is being used and adjust upload and download throttles accordingly. We do not track, store or save anything else.

5.3 Third Parties.
We may receive information about you from third parties such as online travel agents, booking engines, business partners, sub-contractors in technical, payment and delivery services, advertising networks, search information providers and analytics providers. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us and combined with data collected from multiple sources.

5.4 Cookies and third-party technologies.
We also received information about you from cookies, web beacons or similar technologies from the internet. ‘Cookies’ are small text files stored on your computer by your browser or device by websites, apps, online media and advertisements.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

5.4.1 Necessary cookies.
These are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. To enable online bookings we use cookies provided by Supercontrol booking software. They can only be disabled by changing your browser preferences.

5.4.2 Analytical cookies.
These help us to understand how visitors interact with our website and improve the way it works. We use Google Analytics, which uses a variety of cookies to collect metrics such as number of visitors, bounce rate and traffic source in anonymous form.

5.4.3 Functionality cookies.
These help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features such as those relating to display of our Trip Advisor rating.

If you would like to see a full up-to-date list of all cookies used by our website, you may wish to use one of a number of free online cookie-checking tools such as

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

6. Information We Share

6.1 Booking Engine – Supercontrol.
We use SuperControl to take bookings through our website. We do this to provide a reliable and secure booking process. Any personal information you share when making a booking will be shared with SuperControl in order to process it. You can learn more about SuperControl and their privacy policy here.

6.2 Online Payments – Secure Trading.
We use a third party payment processor Secure Trading. When you provide payment details on our website they are sent to Secure Trading directly for processing. Less sensitive information, such as your name, email address, and address will be shared with us in order to processes your purchase. You can learn more about Secure Trading and their privacy policy here.

7. How We Use Your Information

We will only use your personal data in the following circumstances:

7.1 To fulfil a contract.
For example, we need to process your contact data and transaction data in order to collect and keep record of your payment for our services. We may provide your personal data to our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the law.

7.2 Legal proceedings and requirements.
We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7.3 Website performance
We may use the information we collect to ensure that content from our site is presented in the most effective manner for you and for your device and to assist us in the improvement and optimisation of our site or business.

7.4 Service Notifications
We may use the information we collect to notify you about changes to our service or, where you have indicated to us that you are happy for us to do so, we may provide you with information about other services we offer that are similar to those that you have already enquired about or receive from us. With your consent, we will permit selected third parties to provide you with information about goods or services we feel may interest you e.g. our adventure activity provider.

7.5 Third Party Processors
We use third party processors and as such may share your information with them. The processing of this information will be in line with the third parties privacy policy. The third party processors we use are as follows: Mail Chimp, SuperControl, and our card payment processor Trust Payments.

7.6 Sale of Business Assets
We may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

8. Data Security and Retention

The data that we collect from you may be transferred to, and stored at a destination outside the European Economic Area. By providing us with your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.

If you cease to use our services, your personal data will be anonymised for statistical purposes shortly after you stop using our services.

9. Your Rights

You have legal control over your personal data, and so you may at any time:

get a copy of any personal data we hold about you

have any incorrect, inaccurate or incomplete data corrected

ask that personal data be erased when it’s no longer being used for the purposes you have consented to or if you revoke your consent

ask that your data is not used for marketing purposes

if you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You can contact us in relation to this privacy policy or your personal data by email at [email protected] or by post to Plas Cilybebyll, Pontardawe, Swansea, SA8 3JQ.

10. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.